Shipping & Delivery Policy
Shipping & Delivery Policy — LUNA
Order Preparation Orders are prepared within 5 to 15 business days from the date of order confirmation and payment.
Shipping Zones We deliver to all regions of Saudi Arabia. International shipping may be available to select countries as announced on the website.
Delivery Timeframes
- Major cities: 2 – 5 business days
- Other regions: 3 – 7 business days
Delivery times may increase during peak seasons, sales, and official holidays.
Order Tracking A tracking number will be sent via email, SMS, or WhatsApp once your order has been shipped.
Shipping Fees Shipping fees are calculated at checkout and displayed clearly before order confirmation. LUNA may offer free shipping promotions from time to time.
Receiving Your Order Inspect your order upon delivery and ensure the packaging and products are in good condition. If you notice any damage, missing items, or incorrect products, please contact customer service within 48 hours of receipt.
⚠️ The customer is responsible for providing accurate shipping information. If delivery fails due to incorrect details, additional re-shipping fees may apply and will be borne by the customer.
📞 Shipping inquiries: 0539923890