Terms & Conditions
Terms & Conditions — LUNA
Welcome to LUNA. By using our website or completing a purchase, you agree to all the terms and conditions outlined below.
1. Use of Website The website may only be used for personal shopping purposes, in compliance with Saudi Arabian law and applicable intellectual property rights.
2. Products & Pricing We strive to display products and prices accurately. LUNA reserves the right to modify prices, offers, or product availability at any time without prior notice.
3. Orders & Payment All orders are subject to review and confirmation. LUNA reserves the right to refuse or cancel any order due to product unavailability, pricing errors, incorrect information, or suspected fraudulent activity.
4. Shipping & Delivery Orders are processed and shipped within the timeframe specified on the website. LUNA is not responsible for delays caused by circumstances beyond its control or by shipping carriers.
5. Returns & Exchanges All return and exchange requests are subject to our official policy published on our platforms. Please review it before completing your purchase.
6. Special Nature Products Innerwear and personal care products cannot be returned or exchanged once received, opened, or if original tags have been removed — unless there is a manufacturing defect or the wrong item was delivered.
7. Manufacturing Defects If you receive a defective product, please contact customer service within 48 hours of delivery with clear photos attached. Your request will be reviewed and handled in accordance with applicable regulations.
8. Customer Account You are responsible for maintaining the confidentiality of your account credentials and are fully liable for all activity carried out through your account.
9. Privacy & Data Protection LUNA is committed to protecting customer data and using it solely for order fulfillment and improving the shopping experience, in accordance with Saudi Arabian regulations.
10. Intellectual Property All website content — including images, designs, logos, and text — is the exclusive property of LUNA and may not be copied, reused, or published without prior written consent.
11. Limitation of Liability LUNA is not liable for any indirect or consequential damages arising from the use of or inability to use the website, to the extent permitted by law.
12. Force Majeure LUNA is not responsible for any delay or failure resulting from circumstances beyond its control, including natural disasters, technical failures, government decisions, or disruption of shipping or communication services.
13. Amendments LUNA reserves the right to update these terms at any time. Continued use of the website following any update constitutes acceptance of the revised terms.
14. Governing Law & Disputes These terms are governed by the laws of Saudi Arabia. Any disputes arising from them fall under the jurisdiction of the competent courts within the Kingdom.
15. Contact Us For inquiries, complaints, or support requests, please reach out through the official channels listed on our website.